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Pro support:

Customer Service

Can't find what you're looking for?

Visit our contact us page and reach out to one of our dedicated support technicians, or call 1-800-874-1949 between 8:00-4:30pm M-F.

The manufacturer does not assume any liability for damages arising as a result of the following:

  • Non-observance of the manual
  • Improper repairs
  • Use of unauthorized spare parts
  • Uses for non-intended purposes
  • Technical alterations, modifications of the device

Modifications of the device are not recommended and are not covered by the guarantee. All translations are carried out to the best of our knowledge. All types and models are subject to continuous improvement. The manufacturer reserves the right to make modifications to the shape, equipment and technology.

Registration for your Pro Smoker product can be done here

Pro Smoker is ushering in a new era of home smokers. With over 40 years of experience, we are excited to share what comes next. How do you replace the industry standard? With a Classic

Financing is available and accepted on any commercial smokehouse or Reserve 300 Dry Ager from Pro Smoker.

We understand the importance of securing top notch financing to help you grow your business. That's why we've partnered with the most trusted institutions to help you smoke like a Pro. 

With flexible terms and competitive interest rates, our trusted financial partners will allow you to preserve cash flow and invest in your business without sacrificing your operations. Contact our vendors to get started today. 

Click here for more info

Return Policy for Pro Max, Pro Classic, and Reserve50

We want you to be completely satisfied with your purchase of a home smoker or dry ager. Here's our return policy for those units:

  1. Full Refund: You may return your smoker or dry ager, unused and in working condition, within 30 days after delivery for a full refund.
  2. Return Shipping: Customers are responsible for the cost of returning the unit, including freight charges.
  3. Restocking Fee: A $250 restocking fee will apply to all returns, deducted from the refund amount.
  4. Used Units: If the unit has been used and you wish to return it within 30 days, it will undergo an inspection and approval process by our technicians before refunds are processed. Used unit refund will be based on condition of returned unit.
  5. Misuse and Manual: Failure to follow the provided manual or evidence of misuse will result in a void of the refund. In such cases, the unit will be returned to you at your expense.

Please contact our customer service team for return authorization and instructions. We are here to assist you with any questions or concerns you may have about our return policy. Your satisfaction is our priority.

For returns on any commercial units, please reach out to your sales rep for instructions and approval.