All returned merchandise must have a return authorization number. You have 30 days to return items from the day you receive them if you are unhappy with them. Some items are subject to a restocking fee (please ask before returning). Any merchandise returned to us must be unused, undamaged and in resealable condition. All shipping charges are to be prepaid. All shipping charges are non-refundable. Items returned without a return authorization will be refused.
Please report any breakage or damage to the first carrier. Do not return damaged items to us without first contacting the carrier. We must receive notice of damaged goods within 10 days of delivery. Be sure to keep the packaging. UPS may not pay for damaged goods unless they can inspect the original package.
Warranties on products not manufactured by Pro Smoker are warranted by the manufacturer. Neither Pro Smoker or the manufacturer may be held responsible for customer misuse of merchandise.
We guarantee all items in this catalog to be correctly described and suitable for the purpose mentioned and free of defects. Our liability is to accept the return of defective merchandise and repair for a period of one year from the date of purchase. Due to the continuing efforts to improve our products, we reserve the right to make changes and also to discontinue any item.
Return Policy for Pro Max, Pro Classic, and Reserve50
We want you to be completely satisfied with your purchase of a home smoker or dry ager. Here's our return policy for those units:
- Full Refund: You may return your smoker or dry ager, unused and in working condition, within 30 days after delivery for a full refund.
- Return Shipping: Customers are responsible for the cost of returning the unit, including freight charges.
- Restocking Fee: A $250 restocking fee will apply to all returns, deducted from the refund amount.
- Used Units: If the unit has been used and you wish to return it within 30 days, it will undergo an inspection and approval process by our technicians before refunds are processed. Used unit refund will be based on condition of returned unit.
- Misuse and Manual: Failure to follow the provided manual or evidence of misuse will result in a void of the refund. In such cases, the unit will be returned to you at your expense.
Please contact our customer service team for return authorization and instructions. We are here to assist you with any questions or concerns you may have about our return policy. Your satisfaction is our priority.
Pro Smoker Customer Service:
info@pro-smoker.com
800-874-1949
Monday-Friday, 8:00 am - 4:30 pm CST
For returns on any commercial units, please reach out to your sales rep for instructions and approval.
Find Your Smokehouse
From handload smokers to custom multi-truck systems, every Pro Smoker smokehouse is precision-engineered to deliver identical results — whether you're serving fifty or fifty thousand.
A Smokehouse for Every Operation
Every Pro Smoker unit is built to your specifications and backed by the same engineering precision, food safety certifications, and long-term partnership — from our portable BBQ pellet smoker to our largest custom multi-truck systems.
Handload & Portable
100SS BBQ Pellet Smoker
Commercial smokehouse performance anywhere you serve. Real wood pellet smoke, heavy-duty steel construction on casters, and minimal electricity requirements — runs off a simple vehicle power inverter. Built for competition cooks, caterers, food trucks, and restaurants adding authentic wood-smoked menu items.
150S Handload Smoker
Full commercial capability in our most compact footprint. The same precise temperature control and enhanced airflow as our larger handloads — with programmable recipes, remote monitoring via the Pro Smoker app, and smoke-roast-cook-hold versatility.
300S Handload Smoker
Consistent, mouthwatering results without adding complexity. Intuitive touchscreen controller with programmable recipes eliminates guesswork and reduces training time. Built-in Bluetooth/WiFi and remote monitoring through the Pro Smoker app keeps you in control from anywhere.
Single-Truck Smokehouses
320T-HVE
High-value electric smokehouse for independent markets and small processors who need real commercial capability. 32 cubic feet of capacity, advanced digital controls, and a built-in humidity generator.
500-T
Our best-selling smokehouse — and the foundation thousands of processors have built their businesses on. The 500-T hits the exact intersection of capacity, control, and value that growing operations need.
700-T
Serious single-truck capacity for independent processors ready to move beyond entry-level. Ten spacious racks handle multiple product runs in a single cook cycle.
1100-T
Our flagship single-truck smokehouse — purpose-built for large-scale processors who demand identical results across every batch, every shift, every product line.
Dual-Truck Smokehouses
500-2T
Dual-truck production capacity for processors who need to keep schedules moving and throughput predictable. Run simultaneous product loads with advanced control systems that deliver batch-to-batch consistency.
700-2T
Serious dual-truck capacity for growing processors who need to step up without the capital commitment of full industrial systems. Two trucks with 10 racks each.
1100-2T
Maximum dual-truck capacity for high-volume processors demanding the highest throughput and tightest consistency. Built for operations where every hour of uptime counts.
Custom Engineered
Custom Multi-Truck Smokehouses
When off-the-shelf doesn't match the scale of your ambition, Pro Smoker engineers custom multi-truck smokehouse systems configured to your facility layout, product mix, and production targets.
Whether you're standardizing output across multiple facilities or building a purpose-built production line from the ground up, our engineering team works alongside you from concept through commissioning.
Start Your Custom BuildWe Meet You Where You Are
Restaurants & Catering
Ease of use, fast training, and consistent output across every shift. Equipment that fits your workflow — not the other way around.
Independent Meat Markets
Confidence scaling production for the first time. Signature recipes protected. A partner who understands both equipment and meat.
Industrial Processors
Identical results at any scale. Predictable ROI, protected investment, and responsive support when production is on the line.
Every Pro Smoker Is Engineered for Your Operation
Tell us about your products, your facility, and your goals. Our team will help you identify the right smokehouse — configured to your exact needs and backed by decades of expertise.
Talk to an Expert